Refund policy
Refund Policy
Last updated: September 17, 2026
We love our customers and want you to love your purchase without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will always work to make it right.
Return Policy
Snowlit accepts returns and exchanges on items purchased from our website within 30 days of delivery, under the following conditions:
- There are no visible signs of damage or use
- All original packaging and accessories are intact
- Any sign of damage or missing parts will void the Snowlit return guarantee
Items cannot be returned or exchanged more than 30 days after delivery. We do not accept returns on final sale or clearance items. To complete your return we may require proof of purchase, such as your order confirmation email or order number.
To start a return or exchange, email stepnestofficial@gmail.com with your order number and the reason for your request. Our team will respond within 24 to 48 hours and handle your request based on the rules on this page.
Exchanges
To request an exchange, email stepnestofficial@gmail.com with your order number and the item you would like instead. If the replacement is in stock, we will ship it once your original item is received and inspected.
Return Shipping
You are responsible for the cost of shipping an item back to us unless the item arrived damaged or defective, in which case we cover it. If you are returning an item worth over $75, we recommend a trackable shipping service or shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund was approved. Approved refunds are processed within 2 business days and credited automatically to your original payment method. Original shipping charges, if any were paid, are not refundable.
Late or Missing Refunds
Refunds usually take 2 to 3 business days to appear after processing, depending on your bank or card issuer. If you have not received your refund after 5 business days, email stepnestofficial@gmail.com and we will investigate.
Gifts
Follow the return instructions above. If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged or Defective Items
If your order arrives damaged or defective, email stepnestofficial@gmail.com within 48 hours of delivery with your order number and a photo or short video of the issue. We will send a free replacement or issue a full refund, with no return shipping cost to you.
If damage is not reported within that 48 hour window, we may not be able to honor the claim. We use the delivery timestamp from the carrier's tracking when reviewing damage and return requests.
Feedback
We would love to hear your feedback, questions, or concerns. Email us at stepnestofficial@gmail.com and let us know how we are doing.