Shipping policy

Shipping Policy

Last updated: September 17, 2026

Snowlit partners with major international carriers including FedEx, DHL, UPS, SF Express, and EMS, who work with local couriers to deliver directly to your door. We offer free standard shipping worldwide on every order.

All payments are subject to verification and approval before shipping. To help prevent card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or cancelled.

Processing

We require 1 to 2 business days on average to process your order and hand it to our carrier. Some orders may take longer during major holidays or when an item is experiencing high demand.

Once your order has entered processing we are unable to make changes, including address changes. We ship only to the address provided at checkout.

We ship on business days only. We do not ship on Saturdays, Sundays, or public holidays. You will receive a shipping confirmation email once your order leaves our facility.

For orders with multiple items, products may ship separately and arrive on different dates.

Tracking

Every order is shipped with a tracking number. You will receive an email with your tracking link once your order is dispatched. Tracking information can take a few days to update in the carrier's system. If your order was placed more than 5 business days ago and tracking still shows no information, email stepnestofficial@gmail.com.

Estimated Delivery Times

These estimates are in business days and do not include our 1 to 2 day processing time. Specific delivery dates are not guaranteed.

Christmas Delivery

To receive your order before December 25, we recommend placing US orders by December 12 and international orders by December 5. Carrier volume during the holiday season can extend delivery times beyond our normal estimates.

While we do everything we can to deliver on time, Snowlit cannot be held responsible for conditions outside our control such as customs clearance, holidays, severe weather, or carrier delays.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, or customs fees charged when the shipment reaches your country. These fees are the responsibility of the recipient. Snowlit has no control over these charges and cannot predict them. If a shipment is refused and returned, you are responsible for any import taxes and return shipping costs incurred. Customs policies vary widely, so we recommend contacting your local customs office if you have questions.

Lost, Stolen, or Damaged Packages

If tracking shows your package was delivered but you have not received it, please file a claim with the carrier. For packages that arrive damaged, email stepnestofficial@gmail.com within 48 hours of delivery with photos and we will make it right under our refund policy.

Wrong Address

It is the buyer's responsibility to confirm the shipping address before submitting an order. We begin processing immediately and cannot change an address once an order has entered our shipping department.

Feedback

Questions or concerns about shipping? Email stepnestofficial@gmail.com and we will get back to you within 24 to 48 hours.